We take great pride in our reputation for quality and excellent value. NO EXCHANGES, NO RETURNS ON ALL SALE ITEMS. If for any reason you are dissatisfied with a regular priced purchase, we'll assist you with a prompt refund or exchange. We will gladly exchange or refund unworn non-clearance merchandise with the packing slip and original packaging within 30 days of the original packing slip. There will be a 20% restocking fee processed on each returned item. Refunds will be credited in the same form as the original payment type.
GROUP SALES ARE NOT REFUNDABLE. IF A PRODUCT IS DEEMED DEFECTIVE, A QUALITY CHECK WILL BE CONDUCTED. IF A PRE-EXISTING DEFECT IS DETERMINED BY TRADITION, A REFUND MAY BE PROVIDED AT THE SOLE DISCRETION OF TRADITION.
Returns to our Warehouse
- Only items purchased through Traditioneversince.com can be returned to our warehouse. Items purchased at a Campus Bookstore must be returned or exchanged at that particular store.
- Non-clearance merchandise must be returned unworn in the original packaging and shipping container within 30 days of the original packing slip. Please note items that do not comply with this policy will be shipped back to you.
- Contact us at 1 888 955 TRADITION (8723) to obtain a Return of Merchandise Authorization (RMA) number and to discuss the return shipping options.
- We cannot process exchanges at the warehouse – only returns. If you would like a different size, color, etc., place a new order online at TraditionEverSince.com or by phone at 1 888 955 TRADITION (8723).
- Refunds will be credited to the original credit or debit card that was used for your purchase. Once your return is received please allow 2-3 weeks for your account to be credited. Based on your bank processing, it may take up to two (2) billing cycles for your credit to appear on your credit card statement.
- Clearance merchandise is Final Sale and may not be returned for refund or exchange.
- Unfortunately, you cannot return merchandise bought through TraditionEverSince.com at one of our affiliates stores.
Please send your package, including your return and exchange form, via an insured, traceable method to ensure a safe and documented delivery, to:
3490 East Virginia Blvd
Norfolk, Va 23502
Contact Us: Returns@TraditionEverSince.com
- Shipping and handling charges are not refundable.
- A credit will be issued as soon as we receive and process your return.
- Please allow up to two billing cycles for a refund to appear on your credit card.
- Special offers may be subject to reduction by a return/exchange or cancellation.